IMAP/SMTP settings for every common email client. Use mail.<clientdomain>.com as your server hostname — automatically routes to the right server in our cluster.
Your hosting plan includes mailboxes you can access via webmail, but most people prefer to read their mail in a proper desktop or mobile email client. This article gives you the settings.
Use mail.<clientdomain>.com as your mail server hostname, where <clientdomain>.com is your domain (e.g. if your domain is acme.com.au, use mail.acme.com.au). This works for both incoming and outgoing mail and points to whichever server in our cluster handles your account.
Why this hostname? Our mail platform (Enhance) is a cluster — your account might live on a different physical server than the next customer’s. Using mail.<clientdomain>.com means your mail client always connects to the right server, automatically, without you needing to know which one.
| Setting | Value |
|---|---|
| Incoming server (IMAP) | mail.<clientdomain>.com |
| Incoming port | 993 |
| Incoming security | SSL/TLS |
| Outgoing server (SMTP) | mail.<clientdomain>.com |
| Outgoing port | 587 |
| Outgoing security | STARTTLS |
| Username | Your full email address (e.g. you@<clientdomain>.com) |
| Password | Your mailbox password (set in your hosting panel) |
| Authentication required | Yes, for outgoing |
Always use IMAP, not POP3. IMAP keeps mail in sync across all your devices. POP3 downloads everything to one device and is mostly only useful in special circumstances.
If Outlook tries to autodetect and fails, click “Let me set up my account manually” before entering the email.
iOS may give a security warning the first time — that’s because your mail hostname is brand new and your device hasn’t seen its certificate before. Tap “Continue” or “Trust”. It’s safe.
Note: in early 2026 Google removed the ability for the Gmail web app to receive mail from external accounts via POP3. If you want incoming mail from your WHC mailbox to land in Gmail, the supported path is now to set up email forwarding from your WHC mailbox to your Gmail address (open a ticket and we’ll configure this in a minute or two, or use the forwarding tools in your hosting panel).
You can still use Gmail to send mail “from” your WHC address using Gmail’s Send mail as feature and our SMTP server. This is useful if you prefer Gmail’s compose interface but want recipients to see your business address.
Set up Send mail as:
you@yourdomain.com.au)mail.<clientdomain>.com587Once set up, Gmail’s compose window will show a “From” dropdown letting you choose between your gmail.com address and your business address.
A note on deliverability: even when sending through our SMTP, mail still travels through Gmail’s UI. The actual SMTP origin is our server. For the best inbox placement on the recipient side, make sure your domain has SPF, DKIM, and DMARC records configured — see the DNS setup article for details.
Thunderbird auto-detects most settings:
“Could not connect to server” / SSL errors: Your client may be configured with a slightly old TLS version. Update the client. If using Outlook on an old Windows version, install the latest Office updates.
Login works for receiving but not sending: The SMTP “authentication required” setting is off. Look in the outgoing server settings for “My outgoing server requires authentication” and turn it on. Use the same username/password as incoming.
Mail sends but bounces back at the recipient: Your domain’s SPF or DMARC records aren’t set up. See our DNS setup article — once those records are in place, deliverability improves dramatically.
Old emails missing: If you migrated from another host and only see new mail, your old mail may still be at the old host. Open a ticket — we can usually pull historical mail across via IMAP.
Two-factor authentication on the mailbox itself: We don’t currently support 2FA on individual mailboxes (it’s on the client portal). Use a strong, unique password and keep client devices secured.
Let us know — or open a ticket if you're still stuck.